Refund policy

Refund & Returns Policy

At Pennyware Distributors, we aim to ensure that every order is supplied accurately and meets our quality standards.


Products Not Eligible for Return

Products that have been correctly supplied, are free from defects, and match the specifications of the order are not eligible for return, exchange, or refund.

We encourage customers to review product descriptions, dimensions, colours, and specifications carefully before placing an order.


Defective or Incorrectly Supplied Products

If you receive a product that is:

  • Defective due to a manufacturing fault
  • Damaged prior to delivery
  • Incorrectly supplied and does not match your order

you may request a return, replacement, or refund, subject to our approval and inspection process.


Reporting an Issue

To ensure a prompt resolution, please contact our customer service team as soon as possible after receiving your order.

When submitting your request, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and any defects or discrepancies
  • Any other relevant information that may assist us in assessing the claim

 

Return Approval Process

All return requests are subject to review and approval before products are returned.

Once approved, we will provide instructions on how to return the item safely and efficiently.

Products must be returned in their original condition wherever reasonably possible, including any accessories, packaging, and documentation supplied with the order.

 

Refunds and Replacements

Once the returned product has been received and inspected at one of our warehouses, we will process the approved resolution.

Depending on the circumstances, this may include:

  • A full refund of the purchase price; or
  • A replacement product supplied at no additional charge.

Refunds will be processed using the original payment method where possible and may take several business days to reflect, depending on your payment provider.

 

Need Assistance?

Our team is committed to providing excellent customer service.

If you have any questions regarding a return, refund, or replacement, please contact us and we will be happy to assist.